Shipping FAQ

📦 Shipping FAQ – CoastalCBD Co.

Wondering how and when your order will arrive? You're in the right place. Below are the most common shipping questions we get from our customers. If you need more info, feel free to reach out — we're always happy to help.

🕒 How long does it take to ship my order?

Most orders ship out within 1–2 business days (Monday–Friday). Orders placed on weekends or holidays will be processed the next business day.

We’ll send you a shipping confirmation with tracking details as soon as your order is on the way.

Do You Offer Free Shipping?

Most orders over $75 qualify for Free Shipping. Due to their size and weight, we are unable to offer Free Shipping on Beverages

🌎 Where do you ship?

We currently ship to all U.S. states where hemp products are legally allowed. Some items may have restrictions based on local laws — if that’s the case, we’ll reach out to you directly before shipping.

At this time, we do not ship internationally.

🚚 What shipping carriers do you use?

We primarily ship through USPS and UPS, depending on your location and the shipping method selected at checkout.

Common Question: Can I get my order faster?

We offer UPS 2nd Day and Next Day shipping, however the products we can ship UPS are limited. Read More - Here

📦 How long does delivery take?

Estimated Delivery Times:

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days

Keep in mind, shipping times may vary a bit depending on your location and any carrier delays (especially around holidays).

Common Question: Does USPS guarantee delivery dates with Priority Mail?

No, Priority Mail is not a guaranteed service. In most instances, delivery is made within 2 or 3 business days per USPS estimates.

🤫 Is your packaging discreet?

Absolutely. All orders are shipped in plain, unmarked packaging — no logos, no product names, nothing that gives it away. Your privacy matters to us.

🔍 Will I get tracking information?

Yes! As soon as your order ships, we’ll send you an email with a tracking number so you can follow your delivery from our door to yours.

Common Question: Is the delivery date in my tracking guaranteed?

Shopify estimates delivery dates based on a number of factors. Read more - Here

✅ Do I need to verify my age?

Yes. We follow all applicable laws, so age or ID verification may be required on certain orders. If needed, we’ll reach out to confirm before your package ships.

🔁 Can I update my shipping address?

If your order hasn’t shipped yet, we can usually update your address. Just contact us as soon as possible with your order number and the correct info.

📬 Do you ship to P.O. Boxes or military addresses?

Yes! We ship to P.O. Boxes and APO/FPO/DPO addresses via USPS. Just note that delivery may take a bit longer in those cases.

🧊 What if my order is delayed, lost, or damaged?

We’ve got your back. If anything goes wrong with your shipment, contact us at life@coastalhemp.co or give us a call at 888-433-4223. We'll work with you to make it right.